Question: What do you do with my private and sensitive information?
Question: Is it safe to shop on this website?
Answer: Yes! If you look up in the browser bar, at the beginning of the web address you will see a green or black lock symbol, depending on which browser you are using, and also https instead of http which means the whole website is using SSL to encrypt all information passed through it. When you enter a password or a credit card number, we are never able to see it on our end, and as the info gets delivered where it needs to go, it is scrambled while it travels through cyberspace. As long as a website uses an SSL certificate which creates the https part of the URL, then it is safe to enter sensitive information.
Question: Is it better to create an account or check out as a guest?
Answer: That is completely up to your preference. Checking out as a guest is great if you just simply want to place an order. Creating an account does have many benefits though. You can add things to your cart, sign in months later, and your stuff will still be in your cart. It also makes future checkouts streamlined as it saves your address and info.
Question: Where can I find the Hades Footwear that used to be listed on your site?
Answer: We are now selling Hades Footwear in our eBay store.
Question: Where can I find all the other stuff you guys had listed on your old site, the tattoo tees and artwork and band tees?
Answer: These are also being sold in our eBay store and you can also visit our eBay store here.
Question: What if my order arrives damaged or I was sent the wrong thing or I simply changed my mind, how do I deal with returns?
Answer: We at Black Orchid Couture understand that returns are a part of online shopping. You can see our full return policy here.
Question: How did Black Orchid come to be?
Answer: We opened a brick and mortar store in Albuquerque, NM in 2008. We had to close it after the huge financial crash in 2009. Enter the world of eCommerce! We created this website and started selling online in 2010, and started selling full time on eBay in 2015.