On all orders with a U.S. mailing address over $50, shipping is FREE! Otherwise, shipping costs start from $3.00, depending on the weight of the item. Here are a few things to keep in mind:
Depending on what you order, your items may be shipped separately from each other. This is due to different items either coming from different warehouses or being shipped directly from the manufacturer.
Your items may also be shipped by different mail carriers, for instance one item may come through regular postal mail (USPS), while another item may come through FedEx.
Your items may take different amounts of time to get to you. While some items will come to you within the usual 2-3 days it takes for Priority Mail, other items may take 4-7 business days.
International Shipping- At the present time, we will ship to the following countries: Australia, Canada, France, Greenland, Iceland, Italy, Jamaica, Japan, New Zealand, Sweden and United Kingdom. The cost of shipping will depend on the items and where they are going, and you will be able to see the cost in your shopping cart before you ship your order.
If at any time before or after you order, if you have a question about shipping on a specific item, feel free to Contact Us.
Returns: We allow returns within 14 days of purchase. You must first contact us for specific instructions on how and where to return the item, you will pay for the cost of shipping back the item, and once we receive the item in its original condition we will reimburse the purchase price, but not the original shipping cost. If the return is due to a defect or wrong item sent, we will refund the original shipping cost as well as pay for the shipping cost to send it back. If you receive an item that is the wrong item or defective, you may exchange it and we will pay for the shipping both ways.
For Hades Footwear, we follow their own return policy, which is the following: We do not allow any returns unless item received was not item ordered. If item received was damaged in any way, we will replace with a new pair after the initial item has been returned. For size exchanges, we allow exchanges within 30 days and customer is responsible for shipping fees.